REFUND/RETURN POLICY

To provide the best customer satisfaction, we provide the following solutions. If you have any questions

regarding the Return & Refund Policy please call our restaurant. Preparation of your order can begin

immediately after your order has been confirmed. We cannot accept cancellations once your order has

been confirmed with the restaurant.

If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as

you notice that there was an error in your order you may come to pick up the correct food item.

For credit card payments, you will be refunded the sales price amount associated with the error and

recharged for the new items price.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater

value than the food received in error. In the same way, you will receive the difference of the balance

back as credit for the new item if less than the food received in error. In some cases, we may offer you a

store credit.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the

original container(s) to our host.

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you.

Please call us as soon as you notice that any food items were not received in your order. You may cancel

the missed food before we prepare it without any question, and we will refund the amount to a credit

card, cash refund or we will refund you with a store credit.

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and

pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused

by a dislike or objects in the food. We will need the food returned in the original container(s) so we may

investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive

a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store

credit only after we receive the food in the original container(s) and have confirmed the error to the

discretion of the manager on duty

Bala’s Bistro